Returns and Refunds
- If an item is damaged or is shipped with a poor-quality print, we replace the item at no additional cost.
- If we ship the wrong product, we replace the item at no additional cost.
- In the rare event, if you are unhappy with the fit of the shoe, we'll process a Free exchange at no additional cost.
We believe in 100% Customer Satisfaction. If for any reason, you are unhappy with your order, let us know. We'll make it right. Promise!
In the case of the damaged items / ill fits, we provide replacement/credit of equivalent amount. However, due to custom made items we don't accept returns unless the order is canceled in 12 hours after placing.
If your order does not fit for any reason we are able to offer a reprint of your item in a different size or offer a Coupon code of equivalent amount- no return necessary within 30 days of receiving your order. Unfortunately, we don't provide the refund in case of ill fits.
DAMAGED ITEM / LOW-QUALITY PRINT
For the fastest resolution, please include a photograph demonstrating the poor quality of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
We will use this information to help you with your order, and eliminate errors in future printing.
Orders can be canceled before they enter the printing process. Unfortunately, once the order enters printing process we won't be able to cancel it. That is because, at this point, we would not be able to stop production or delivery.
Note: In the case of refunds, 15% restocking fee will be deducted along with the shipping fee.
No returns or refunds are accepted after 30 days of delivery.