When you shop with us at MyPrideShop, we pride ourselves on providing the most personalized, professional and secure customer service experience possible. Whether you're browsing our website or touring our store front, we're always here to help and have provided answers to some of the most frequently asked questions. If you don't find the answer you're looking for here, feel free to contact us directly!

  • Can I change my order after it's been placed?

Yes, once you've placed your order, it is possible to amend order details, only if you email us shortly after your order is placed!

  • How do I use a promotional code?

 Once you've reached the checkout stage, enter your promotional code into our discount bar, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied! Please note, only one promotion/discount code is redeemable per order.

  • How Long till I receive my order?

U.S. orders are shipped via express post, express shipping means your parcel will arrive to you approximately 5-12 business days after receiving your dispatch notification! International orders will take between 2-3 weeks. International express orders will take approximately 5-10 business days (this option is available when checking out). To give you an idea, Shipping Info is given on every product page.

  • Who do I contact if I'm having trouble ordering online?

Please feel free to chat or email us using the 'Live Chat' button on our site (bottom right corner of the screen). You can also email us at support@myprideshop.com

  • Need any further help?

Our MyPrideShop team is always working to improve your experience with online shopping; we would love to hear your feedback and ideas from placing your order to receiving them. We are also here to provide you with assistance in all aspects of your shopping experience. So feel free to email us or chat with us via ‘live chat’. Email: support@myprideshop.com